Frequently Asked Questions

Q: For how long will the MyNXT wallet stay operational?
A: You will be able to access and use your MyNXT wallet normally until the end of November of 2017. From the beginning of December to December 31st, 2017, only the Download Wallet Backup feature will be available after login. In the beginning of January 2018, the MyNxt Wallet site will go offline, although the MyNxt blockchain explorer will keep working.

Q: What should I do with my MyNXT wallet account/s before the service closes?
A: You have two simple options:

1 - You can transfer your NXT, and any other tokens like assets or currencies you hold in your MyNXT wallet, to another Nxt account operated in the Nxt Client. If you don't yet have a Nxt account outside of the MyNXT wallet, you can download the Nxt Client, create a new account (make sure you save and double check the account passphrase!), write down the address and send to it the coins or tokens you have in your MyNXT wallet. Alternatively, if you don't want to download the Nxt Client, you can use the Jelurida public Nxt node.
When you transfer your NXT or other tokens from your MyNXT wallet, remember that every transaction has a fee of 1 NXT, so make sure you leave 1 NXT available and not included in the transaction!

2 - You can Download a wallet backup (recommended) in order to obtain the Nxt passphrase for the account you're operating in the MyNXT wallet.
With the Nxt passphrase, you will be able to log in to your account using the Nxt Client, with free access to all the Nxt platform features. In order to download a wallet backup, log in to your MyNXT wallet, and go to Settings > Security > Download Wallet Backup. Then follow the instructions on your browser. If you need assistance in the process, check this thread in NxtForum. The tool to read your wallet backup is available for Windows and Linux OS. Mac users should follow the option 1 above.

Q: I opened my MyNXT wallet and all my funds are gone! What happened?
A: The contents of every address can be viewed on the blockchain. If you cannot see your NXT in your MyNXT wallet, use the blockchain explorer to check your account. It is possible that there is simply a temporary problem with our servers. The wallet and the block explorer use different servers, so if your NXT has been withdrawn from your account, you will be able to see where it has been transferred.

Q: Can MyNXT access my funds?
A: No. As well as requiring a password to log in to the site, your wallet is protected by a second, longer password. Only someone who has this second password can make transactions from your wallet. Because your wallet is decrypted client-side, MyNXT.info can never access your funds.

If you have any further questions, please feel free to contact us at the MyNxt board on NxtForum.